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Legal
Information
All material in this Web Site is protected by U.S. Federal
and International Copyright law. It may not be reprinted in any form or hosted on any Web
Site without explicit permission from VictoriasCollectibles.Com.
Victoria's Gifts & Collectibles is not responsible for typographical errors. Prices are subject to
change without notice and all items are subject to availability.
Privacy
Information
This is the web site of
VictoriasCollectibles.Com and the information we collect will be used to notify customers periodic special
sales promotions, new products and discontinued product
lines. We do not
sell or share the information with other
organizations for any purpose.
If at any time you no longer wish to receive such
e-mails from us, please note that there is an
unsubscribe link on your email. Click on the link
and enter your email address and it will automatically
remove you from our mailing list.
On occasion we may contact you by telephone regarding
the status of your order. Your phone number will not be
used for any kind of solicitations unless you have asked us to
contact you for a specific reason.
Payment
Options Information
We accept Visa and MasterCard credit cards,
Paypal and personal checks, cashier's
checks or money orders. We will notify you by
email or phone if your credit card does not go through
properly. All payments must be in US dollars.
To
return to our web site simply close the window for the currency converter.
If your
billing address is in Arkansas, you must pay 9% sales tax.
When paying with your credit card, we will immediately charge your credit card and prepare
it for shipment. In the event an item is not in stock, we will notify you by email
or phone as to the status of availability.
There will be a $25 service fee on checks that do not have sufficient funds available at
the time they are processed by the bank.
Layaway
Information
We do have a layaway plan at
Victoria's Gifts & Collectibles &
Collectibles. We must strictly enforce this policy or we will not be able to
offer a "layaway" program for our customers convenience.
IMPORTANT NOTICE REGARDING OUR "LAYAWAY" PROGRAM:
We will hold merchandise in "layaway" for a
maximum period of 3 months. If the payment terms stated by the customer have not
been met, and no other arrangements have been made by the customer
with Victoria's Gifts & Collectibles, then all monies paid for merchandise held in "layaway" will be
forfeited by the customer to Victoria's Gifts &
Collectibles. Please note that you can
not put clearance or special sale items in layaway or
have more than one layaway going at one time.
If mailing your payments to us, please make payments
to Victoria's Gifts and mail them to the address
below:
Victoria's Gifts &
Collectibles
2705 SE 6th Street
Bentonville, AR 72712
Please send us a quick email to let us know that you
have mailed us a payment so we can be on the lookout
for it and let you know if it doesn't arrive.
Layaway Instructions when using a Checking Account:
If payment will be made using a checking
account we would ask
that you use our secure check authorization payment process and
we will deposit your check on the dates you have
specified, or you can send your checks to us all
at one time (pre-dated). This allows the process to be expedited much more quickly and you are
less likely to forget to send future payments as they are due.
If you plan to pay using money orders, please let us
know that in your email to us regarding your layaway
order.
You can break your
payments down any way you want as long as the entire layaway is paid for within the 3
month period.
Please note that we will not put your merchandise in "layaway" until the
first payment is received. Please be advised that on some of the limited edition
merchandise that we offer, it may sell out before we receive your first payment.
To
place an order in "layaway" by mailing in your payments, you will need to
complete you order through our online ordering process as you normally would with one
exception:
When you have completed your order
you will need to email us with the following
information:
a) state that you would like to place this order in
"Layaway" reference your order #
b) state
the dates and amounts of each payment we will be receiving
during
the layaway period.
c)
if you are
mailing us payment for our layaway program please include a copy
of
your order form and email us that when you have mailed
it so we can be on the
lookout
for it to arrive in the mail. Then, if for any reason we do not receive your
order
form and payment, we will be able to notify you, otherwise we will have no
knowledge of
your order.
Your order will be shipped when full payment has been
received.
Secured Shopping Cart Information
Security is a top priority! All of your customers'
private information (credit
card numbers, address, etc.) will be obtained through Interlink Solutions secure server
using the SSL protocol, then encrypted before begin stored.
Click on the link below to see the SSL certificate:
Returns Information
THERE WILL BE NO REFUNDS OR EXCHANGES
ON ITEMS PURCHASED.. NO EXCEPTIONS.
If items are received damaged an insurance claim will
be filed with the delivery
carrier (UPS or Postal Service). Once the carrier
acknowledges fault, you will be promptly reimbursed or
have your order shipped again. Please keep all packing
materials and the shipping box until after the claim
has been settled. If you dispose of the shipping box
and packing materials prior to the claim being
settled, you will void your claim, as the shipper
often times will need to pick them up prior to
settling a claim. Please complete our online
claim form for damaged or defective items within 5
days from the date of delivery or we will not be able
to honor the damaged or defective item.
Damage from Shipping or Defective Merchandise
Check your order
carefully when it arrives as you have ONLY
5 days
from the date of delivery to you to file a damage or
defective claim using our online form.
Do not destroy the box
or packing materials that your order was received in
if your have damage from shipping if your order was
shipped via UPS. UPS does pick up all
damaged product(s) and they do require the original
box the items were shipped in. This is their way
of protecting themselves from fraudulent damage
charges.
Instructions for
filing a damage claim on
UPS shipments in
which merchandise is damaged:
-
Complete our online Damage/Defective Notification
form by clicking
here.
- You will receive
a confirmation email from us that we have received
your
damage/defective claim usually within 24 hours.
- Call
UPS as soon as possible to report the
damaged item at 1-800-PICK-UPS (742-5877) or find
more information regarding
UPS
delivery
issues
or
claims
by clicking on this
link
Claims, Damages, Losses FAQ
.
- Have the
UPS tracking number which appears at the
bottom of the shipping label on your package, if you
can't find it, email us and we will be glad to
provide you with it.
- UPS will
schedule a pick up of the damaged item(s) in the
original box it
was shipped in and then return it to us.
- UPS will
want to know where you are going to leave the
package for pick up in the event someone is not home
when they come to pick it up.
- They will give
you a claim # which you
need to email to us so we can
file a
claim for reimbursement of this damaged item.
Please
let us know if they do
not pick it up as scheduled after you have called
them. Once we have received your email
with the UPS claim # we will send your replacement
item or issued a refund to you if we are not able to
replace the item.
Instructions for
filing a damage claim on
Priority Mail
shipments in which merchandise is damaged:
-
Complete our online Damage/Defective Notification
form by clicking
here.
- You will receive
a confirmation email from us that we have received
your
damage/defective claim usually within 48 hours.
- Upon receipt of
your online damage form, we will send out a
replacement item along with a return postage
paid label for you to use to return the damaged
item. If we do not receive the
damaged item within 7 days from the date
we shipped
your replacement, you will be charged for both items,
as well as the postage for the label that was
pre-printed and the second shipping fee that was for
shipping the replacement item.
This is our way of protecting Victoria's Gifts &
Collectibles from
fraudulent damage charges.
Instructions for filing a
Defective claim:
-
Complete our online Damage/Defective Notification
form by clicking
here.
-
You will receive
a confirmation email from us that we have received
your
damage/defective claim usually within 48 hours.
-
Upon receipt of
your online defective form, we will send out a
replacement item along
with a return postage paid label for you to use to
return the defective item. If we do not receive the
defective item within 7 days from the date we shipped
your replacement, you will be charged for both items,
as well as the postage for the label that was
pre-printed and the second shipping fee that was for
shipping the replacement item.
This is our way of protecting Victoria's Gifts &
Collectibles from
fraudulent defective charges.
Remember, you ONLY
have 5 days from the date of delivery to file a
damage claim in order for us to be reimbursed for
shippers damage to item(s).
Pre-Order
Information
You can
"pre-order" an item that we have ordered but has not
yet been released for delivery by the manufacturer.
By pre-ordering you
allow us the ability track our customers demand to
ensure we can have enough ordered to fill pre-orders
before suppliers run out.
Why should I pre-order merchandise?
By pre-ordering now you are reserving this merchandise to
be shipped to you as soon as it is received. We fill
pre-orders on a first-come, first-serve basis by the
date the order was placed. You will be contacted if we
are unable to fill your pre-order due to overwhelming
response or its unavailability from the manufacturer.
How do I pre-order merchandise?
To pre-order merchandise you will need to complete your order through our online
ordering process. We encourage you to place orders for pre-order items separately from
in-stock items to reduce any confusion. Your credit card will not be charged until
the item(s) are received and ready to ship to you.
What if I have both pre-order items and
in stock items on the same order?
If you are placing an order for
in-stock items along with pre-order items, we will ship the in stock items to
you and then ship the pre-order items when they arrive. Please note that each
shipment will be charged an appropriate shipping fee.
Please note that there are sometimes delays in receiving new
merchandise due to production or shipping issues that we have no control over.
We will ship merchandise as soon as we receive it. Also note that the pictures we have
online are pictures of prototypes and sometimes the final product may be slightly different than the
original prototype.
Temporarily Out of Stock Information
We do not
currently have our inventory status online.
Therefore, there is a chance that we could sell out of an item the same day you
place an order for it. If this happens, we will notify you promptly by
phone or email of the estimated date of arrival of the merchandise and asked if
you would like for us to fill your order upon its' arrival. Your credit
card will not be billed for any items that are not in stock at the time you
place your order online.
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