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Testimonials From Our Customers
 
We love serving our customers and appreciate your compliments and feedback!  Here are some comments from some of our customers.... 

  I was extremely pleased with this transaction. They delivered exactly as promised. I received my purchase when promised and it looked exactly the same as advertised. I have already recommended this company to friends!!!
 
  This website is wonderful and to find something unique and personal for someone close to you - its ideal! I will continue to buy from this company. Their customer service is unbelievable and their shipping was beyond compare. They keep their promises - and have a very fair return policy along with a product that is of fine quality. I'm very happy
 
  I had ordered something that was no longer in stock and received a phone call within an hour or two of placing my order...Amazing!!! I even called back to switch a choice I had made since the product I wanted wasn't in stock and the customer service representative helped me make a wonderful decision. I've never dealt with such personal people when ordering from the internet!
 
  Great Product and speedy delivery. Good communication and easy to pay for items online.
  I am a professional in the Customer Service field, and I was very impressed with the level of service I received from this company. The product was exactly as advertised and received promptly. I will definitely use their services again. Thank you!
  I received a damaged item and called the 800 number to report it - A very pleasant and helpful person directed me to the link on the website that contained the form to fill out in order to return it. Made it very easy! FedEx came the very next day to pick up the package and that was it! Very slick! I was pleased and impressed with speed that this matter was attended to.
  Great service! I would recommend Victoria's to everyone!
  I received my order very fast. Definitely faster than I expected. There was a lot of communication from the company after placing the order. I was very, very pleased with them.
 
  Excellent!! Would highly highly highly recommend!!
  I just wanted to let you and the owners know how impressed I am with the treatment I have received from Victoria's.  I find it a refreshing change from what we usually encounter in this day and age.  My Grandmother was always reminding us to "Do unto others......"  I plan on being a frequent customer with the online store.  Thanks again for the extra effort.  Sincerely, John F Pence
  Merchandise arrived very quickly in A-1 condition. Their customer service replied immediately to a question I had about product availability. A great company to do business with, I would definitely order from them again.
  Excellent site for online ordering! Fast response confirming receipt of order and notification when order was shipped
  Love doing business with you, will be sure do do it again. Thanks So Very Much, Judy Hudson
  Sandy has a true customer, not only because of the website but because of her customer service in any situation. A true example of customer service, above and beyond! Thank you! Michael R. Dixon
  These people went "Above and Beyond" in locating just what I wanted. The Transaction was quick, smooth, easy and safe! I will shop with them again, and have recommended them to others. Excellent Business! Praise for there "Front People" on the phones! :-)
  This was my third purchase within two years and I couldn't be happier with the total shopping experience. My package arrived exactly on the day given. (Thank you for emailing the shipping tracking number immediately after shipping my order!). I've told my story to a few co-workers on how wonderful you company is. I have to say again, Thank you so much !
  Extremely satisfied with this merchant. Received items VERY quickly and would definitely buy from them again
  Very helpful in terms of customer service. Very dedicated to customer satisfaction.
  Excellent overall purchasing experience. Felt responses and handling of backordered items were done very well. Treated as if I had been a long time customer. Appreciated the handwritten "thank you" on the invoice packed in with my shipped order...nice touch by Sandra.
 
  I was very impressed by the interest this company showed in providing good service to the customer. I was promptly contacted when my order was shipped and given detailed information on the return policy in that email. I was very happy with this shopping experience.
 
  Buying and shopping experience very pleasant!! Happy with purchase!!
  I was impressed with ease of placing the order. Also Impressed with phone call to correct my error in choosing correct state. Like to be able to send gift to intended receiver rather than to myself and then me re ship.
 
  They confirmed an address with me before mailing. I was surprised and pleased that they took the time to verify it!
 
  I'm very impressed with the ease of navigation of your web site and quickness of the delivery. Your follow-up e-mails say a lot about your commitment to your customer base. You are the type of people one would not hesitate to become a repeat customer to, and I shall. Thank You, Larry Gumpert
 
  Wonderful! Fast service, kept me updated with e-mails. This is one of the best services I have had while doing online shopping. I am really impressed with service. I love the product that I purchased, it was all that I expected and then some! WOW
 
  Product arrived in a very timely manner and breakable material well packaged.
  I purchased 3 items for my daughter-in-law's birthday. We both like Jim Shore and I could find what she wanted on your website. She is the one that told me about it. I didn't open the boxes, but she will receive them on 2-1. I was very pleased to get them so quickly. I call by phone and the gentlemen that help me was very courteous. Thanks. Laura
 
  Very friendly seller, with excellent communication. Would definately shop here again!
  I am very satisfied with the service I receive from this shop.
  I appreciate the expeditious manner in which my order was filled and shipped
  Great site, and great service. I will definitely shop at your site again.
  Excellent pricing, convenience, contact and shipping.
  I was very pleased with the ease of purchase and how quickly my item arrived.
  I was thrilled that this item was delivered before Christmas!!! I am a Hurricane Katrina survivor and I wanted to do something nice for my mom for taking us in for the year. I just received my first paycheck since the hurricane so I was unable to make purchases until late this year. Thank You so much...she will love them. Pamela Myers
 
  Excellent product and fast delivery. Will do business with again!
  Quick and excellent customer service is what made me buy the item at Victoria's when it was also available elsewhere.
  It was a pleasure doing business with this company. I would highly recommend them to family and friends and I would purchase from them again. A completely satisfied customer.
  I will not hesitate to order from Victoria's and Collectibles again and will certainly recommend them to my friends.
 
  We were at The Nutcracker here in Little Rock and he picked out the Adler nutcracker he wanted, and there was some confusion. I had it in my hand, and one of the ladies working took it from me. I thought she was going to ring it up, but she gave it to someone else. It was the last one like it, so I had to get online and find it for him!!
 
  My purchases from this company arrived quickly, accurately, and safely without any problems or delays! Way to go!
 
  Excellent service and contact when the article was out of stock. Best I have ever had from any vendor. Thanks for going the extra step
 
  Company was very acommodating. I ordered item over a weekend, then called directly to check on status. Item was by then sold out. They ordered a drop shipment from Enesco (mfg) and I rec'd the item within days. The owner went out of her way to meet my needs, and I would certainly order from them again. Top notch!!!
 
  This was a great experience! Sure beats Ebay. I will definately add this site to my favorites list. Thanks Again
 
  very helpful really cared if I recieved by music boxes for christmas, a very nice man (KURT) went out of his way to help me I will shop here again for sure and Ill tell other people about their site,his wife was also very nice and helpful
 
  Communication was excellent with this merchant. Very personable and wanted buyer input upon receipt of merchandise. Four stars.
 
  I will definitely shop here again. Website was easy to use, payment was easy. The best part, the merchandise was excellent and I received it more timely than I thought. I would highly recommend!
 
  Excellent shopping experience! Good merchandise selection and great prices. My children will be just as delighted when they see their new surprises as I was with my own new items. It was a pleasure to shop here!
 
  very fast shipping, service was great
  I would order again from the site. Very well done, and courteous personnel.
  Most attractive feature this vendor was lowest price searched with free shipping.
  I was very pleased with both the speed of them processing my order and the handling of the replacement of a damaged item. I will shop with them again
 
  Everything went fine with this purchase. I used a search engine to find a specific product - found it - purchased it - and have now received it
 
  Very impressed. Expect me to order more from you soon! Have recommended you to friends!
 
  This was a special anniversary gift for my sister & brother-in-law. Their song is "Sentimental Journey". I found it on your website! Thanks so much, too, for expediting the gift! They love it! Sincerely, A. Sorocki
  Very satisfied!!!
  We're very pleased. Since we've purchased here before, I have your website bookmarked for Christmas purchases.
 
  Excellent merchant. Integrity with doing exactly as they report they will do. I have no complaints...period!
 
  I was very happy with the product ordered. A friend also told me she was very happy with this company and it's products she got.
 
  Exactly what I was looking for and delivered quickly and well packaged. I had actually found the item on another website, but the other site offered delivery between 10 to 56 business days - not in time for what I needed. Victoria's had the same item at the same price and delivered it 2 day FedEx. OUTSTANDING!
 
  MERCHANT KEPT ME INFORMED ABOUT THE STATUS AND THE BACK ORDER OF ONE OF THE ITEMS. I FELT THEY WERE ON TOP OF EVERYTHING, WHICH MADE ME FEEL VERY CONFIDENT IF THEM.
 
  I LOVE THE FACT I DIDN'T HAVE TO PAY SHIPPING FOR THE ITEMS I BOUGHT. PRICE WAS COMPARABLE BUT THE SAVINGS ON SHIPPING WAS TREMENDOUS, THERE FOR I WOULD DEFINITELY SHOP AGAIN. THANKS FOR A SMOOTH TRANSACTION
 
  Shopping online with Victoria's was the best shopping experience I have had in a long time. Their website is designed with the end user in mind, prices are competitive, merchandise is quality, and customer service far exceeds expectations. I ordered on a Friday and received all my merchandise the next Tuesday with no extra shipping charges incurred. I will definitely shop with this merchant again and again.
 
  I am very happy with my purchase, and the vendor, thank you!
  Sandra was absolutely delightful. I enjoyed our conversation and would definately purchase another product again. The merchant was top-knotch. Mark
 
  I was stunned when the item I ordered online on Monday was delivered to my door on Thursday. I expected to wait several weeks
 
  Thanks so much for the excellent service and great products!
  I was extremely satisfied with this company. Very very nice and willing to go the extra mile for customer satisfaction. I would definetly purchase from them again!
 
  Very pleased with my first purchase from you... Thank you, Julie Waldrip
  I THINK THEIR WEBSITE IS GREAT!!
  I entered my exp. date of my credit card incorrectly on line and customer service called me that day to let me know that was what they had expected happened. I was greatful for their promptness and politeness to my mistake. I needed the gift quickly and received it within 3 days of ordering - due mostly o the customer service calling me to verify the mistake. thank you Julianne Kochanski
 
  The item was received in a timely manner and in excellent condition. I had the item sent, therefore, I did not see the packaging, but was told that it was well packaged. I have been very pleased with this site.
 
  Was called and informed that my item was on back order and wouldn't be available until June. Item came shipped Priority mail in time for Mothers Day. Much appreciated
 
  I LOVED the items that I purchased...they were Mother's Day gifts and I was afraid I wouldn't receive them on time...I was shocked when I went home and there was my package..only 3 days after I purchased them...I will definitely shop here again...thank you
 
  I kept the ratings above at N/A because this was sent as a gift and has not been yet opened. I was extremely pleased with the such quick processing and shipment, each done in the same day with shipment delivered in two days. I placed the order on a Sunday, processed Monday, recipient received shipment on Wednesday. No extra cost. Very impressive. I would absolutely use them again. Thank you.
 
  Was very pleased with the fast service. I also appreciated the email stating you received my order and making sure that I would be pleased with the order. Thank you so much.
 
  Everything was quick and easy. My purchase arrived excellently packaged, and more beautiful than I pictured it on the website. Thank you so much I look forward to shopping at Victoria's again very soon.
 
  My order was handled quickly and very efficiently. You had the item that I was searching for. Thank you so much !! I can not answer the questions concerning privacy being I have just used your site once and only this week. We find these things out in time. Again thank you !!
 
  I was very pleased with the prompt delivery of the item.
  I couldn't have asked for better service. I'm extremely satisfied!
  I found what I wanted at a great price, and received exactly what I expected in a very reasonable time. Thank you!
 
  My first purchase was a great experience.
  This was the best online shopping experience that I've ever had. Excellent customer service.
  Hassle-free transaction. Would highly recommend to everyone!
  Ordered 3 angels for grandmother's birthday. They arrived days ahead of schedule. She was very pleased with them. Would purchase from site again.
 
  Very satisfied with the product and their promptness
  This was an excellent online experience. I would highly recommend using this site to purchase any gifts or specialty item. Great Prices also. Thanks
 
  Great response by e-mail from the website regarding my item and it arrived in a very timely manner.
 
  I wanted to buy this collectable to replace one that had been broken. I looked for quite awhile before I found your site, but it was a very nice experience to do business with you.
 
  Very nice company to deal with. Love my bracelet and would buy again from them.
  Would highly recommend this company. Received merchandise in three days from order date.
  I received one of the bracelets for a gift and really liked it so decided to order the two for birthday gifts.
 
  I am really impressed by the friendliness of the folks at Victoria's!
  I was absolutely most impressed by the shipping speed. I ordered Sunday night, received an email that it shipped Monday afternoon. I got it in the mail Wednesday afternoon. WOW!!! It was well packed and in great shape. I would definitely do business with them again
 
  I found what I wanted, with photos to confirm that it was EXACTLY what I wanted and they offered an option of delayed billing and shipping which I had not thought of, but for budgeting was VERY convenient and I will choose this vendor again because of that option. Many times I think of someone I need to send a gift to long in advance of the occasion, this will alleviate the need to rush just before the date! I love that!
 
  I was amazed at how quickly my products arrived, and securely wrapped. I would absolutely do business with them again.
 
  I was very pleased with the fast delivery, emails letting me know the status of my order and when it would arrive (which was accurate), and the packaging and quality of the product when it arrived.
 
  Wonderful shopping experience. Sandra of Victoria's Gift and Collectibles is sure a very nice, professional and honest person. Tell everyone you know it's a great place to shop!!!
 
  I was extremely satisfied with my purchase. Most of all the product was outstanding and the shipping exceeded my expectations.
 
  I would definitely order from this site again. I was very pleased with the product and the service.
  I was pleasantly surprised with the speed of delivery and quality of the product. I bought this for valentines and my wife was thrilled with the purchase for her
 
  Excellent service. Very fast delivery. Great communication from merchant. Product just as described. Would highly recommend! Thank you
 
  Was very impressed on delivery time and the item itself. It was beautiful!! Everything was exactly as as said and then some. I will use them again for sure.
 
  Victoria's provided fast and friendly service. Shipping was immediate, with verification by e-mail, items arrived one to two days before anticipated arrival..great! Packing was excellent and documentation of items, predelivery and post delivery were exceptional. This company knows what customers expect and deliver accordingly. They offered free shipping where others did not. Their prices were comparable if not a little lower, but the free shipping won my original order. There handling of that order won another order from me.
 
  Buying from Victoria's Collectible was easy. Customer Service was OUTSTANDING (purchased during busy Christmas Season). Victoria's operates it business at the highest level. A+ for: staying in contact with me, advising me of delivery schedule issue and offering an alternative. Gift arrived on time and packaged well. Hats Off!
 
  This was my first experience shopping online. For Christmas this year, I bought products from 4 online companies. This one was by far the best. The product was exactly what was shown on the web site, and arrived within a few days. The other companies sent products of poor quality and many arrived Christmas Eve and after Christmas - very disappointing - since I ordered everything that I shopped for online during the same week. I would definitely recommend this web site to any one. If it had not been for this one good experience, I would probably never shop online again. Thank you for asking for my input!
 
  Using this web site was a delightful experience and I look forward to my future purchases made thru these wonderful merchants.
 
  I received my items today and everything was fine. I was impressed with the speed in which I received the items. Thanks.
 
  I was very pleased will all elements of this transaction. The search for the product was simple, the purchase was easy, and the delivery was fast and problem free. Everything was exactly as stated and anticipated and I will definitely shop with this merchant again.
 
  Fast service and free shipping is definitely a plus. Will certainly shop again. Thanks. Have great gift ideas for holidays to come. Will probably order again soon.
 
 
Special thanks to Sandra who reassured me that I'd have the "College Fund" piggy bank in time for my great nephew's first birthday.  When I received notification that the item was on back order, I called to find out how long I'd have to wait for delivery.  Sandra did the research to find out when the piggy bank would be available, returned my call with the information, and let me know when it was on the way.   Her outstanding commitment to professionalism and customer service deserves recognition.  I encourage you to give her a big raise and a corner office with a big window!  Seriously, thanks to her and to Victoria's for stellar customer service. Theresa Sternat
 
  I was impressed with the quick response to my order, and how quickly I received the item I ordered.
 
  It was a good experience. I would order from then again.
  Excellent service and prompt delivery and easy to purchase on line
  I am extremely satisfied! I placed my order late last night and I was pleasantly surprised to have an e-mail early this morning stating my order had been received, processed, and mailed. This type of service is almost extinct! I am very pleased to have found this site!!!! I will be shopping it often! Linda
 
  I was very surprised on how fast they get your items shipped out, and it was a wonderful surprise. I do would like to have a catalog sent to me if you have one. Thanks for the wonderful and fast service...
 
  The packages arrived promptly and were packaged very nicely. The folks are this site are VERY nice!
 
  Absolutely love how quick my order was processed. I received my package sooner than I expected. I am absolutely without a doubt going to order from Victoria's again and I have already recommended the website to friends and family.
 
  I found Victoria's Collectibles to be extremely fast in filling and shipping my order. They responded to my e-mail thanking them for such prompt service. My merchandise arrived in less time than they said it would and everything was well packed and arrived unbroken (several Enesco collectibles). I would order from them again.
 
  Seeing the offer for free shipping, I expected the slowest shipping possible to save the company money and thought I'd get my order "eventually". I was VERY pleasantly surprised to have my order in hand and ready to place in my home in only 5 days. I will definitely continue to place orders with this company.
 
  I received my package soon after I placed the order. I was very impressed with how quickly it arrived.
 
  Will be back to purchase more @ a later date. This was a great find on the web. Keep up the good work. Yours Truly Deb Schuldt
 
  Kris has been wonderful and very, very helpful. She has been more than great, I am definitely going to do more business with them... thanks Carlene
 
  Thanks. I had my purchase shipped to a relative (it was a gift). He received it very fast and everything was in great condition.
 
  I really enjoyed my experience with this company. They truly care about customer service and will do anything to help out. I will shop here again. I got my order today and it's beautiful and was spectacularly packaged! Thank You!
 
  Jim Shore pieces surpassed everything that I expected. Quality was far more than excellent.
 
  I am so pleased with the service and the product I recieved. The package was properly packaged and arrived safely and quickly.
 
  THANK YOU - THIS ITEM FAR SURPASSED OUR EXPECTATIONS - WE CANNOT WAIT TO GIVE IT AS A GIFT.
 
  Fantastic product, exceptional order processing and shipping. Will definitely use vendor again.
 
  The Hermey figurine was better than I imagined. Your company rocks. Superb shipping. --
  Very satisfied with this purchase. Would do business with this company again
  Wonderful place to deal with. Items shipped fast and they send email letting you know when item has been shipped.
 
  I got your company name from the back of my wedding invitations and surfed to see if you had a website with additional products. So glad I found you. I bought matching products and also found great wedding gifts. I would like to have been able to click on products to enlarge and get a better picture. My order arrived in great shape and I liked the hand written thank you on my second order. Overall my experience was great and I will shop here again. Thank you
 
  I was happy to see that i could by on line and worry about giving out my Visa #. I will be ordering again through Victoria's. And will look for the Epubliceye again.
 
  Experience was great and I most definitely will use again. Thanks and God Bless.
  Victoria's is one of the best on line companies I have ever dealt with they were very helpful with getting my order shipped and to me in time for Christmas. The package arrived in 3 days as promised where as other vendors told me 5 to 7 WEEKS to receive the same item. Thanks again and keep up the great work I will definitely shop with them again!!
 
  Victoria's had the largest and most complete selection of items I was looking for at lower or matching prices from other sites I looked at. The shipping was excellent, package arrived earlier than I anticipated. Only minor inconvenience was not being able to contact a representative by phone after 5pm. I did however receive order and shipping confirmation by e-mail.
 
  Service was excellent! They shipped my order the same day it was placed, and it arrived in two days.
 
  Very pleased with this first experience with this company. Will definitely start there for future such gift items.
 
  I was extremely pleased with the product I received and the time frame in which I received it. The figurine I purchased looked even better than the picture on their site. I would definitely recommend this site to others who were interested in this type of product.
 
  I found exactly what I was looking for, after looking in all gift shops locally! Selection is great and my order was received incredibly fast. Highly recommend this company and will shop here again.
 
  I look forward to doing business with them again and recommend them to anyone!!
  Very prompt with order and checked for further items for me, no problem! I highly recommend them to anyone and look forward to doing business with them in the future!!
 
  Great transaction each time! Will definitely use this service again.
  Customer service was excellent with personal attention via both e-mail and phone call. Vendor a joy to deal with.
 
  Sent order the next day. Very customer service oriented.
  While I did find the same item for about $20. less- the other website/vendor did not respond quickly and did not indicate if was already in stock. This particular item was difficult to find and I preferred to pay a little more - and be sure of receiving merchandise. I just felt more comfortable with the communication I received before and after the sale.
 
  The website functions well and delivery was extremely fast!
  I was amazed at how fast I received my order. I have ordered 5 items from different locations within the past 2 weeks. I ordered the product from Old Time and received it the next day. I am still waiting on the other 4 items!
 
  I had an excellent transaction with this company. Also, LIGHTNING FAST delivery!! I am very satisfied with the purchase I made and will definitely shop here again in the future. The quality and price of the merchandise is outstanding!! Thank-you so much!! A+A+A+A+
 
  I always hesitate to order from merchants I don't know, but I had no trouble with this company. The order arrived within two business days of when I placed it. The outside of the package was damaged (this is often the case in our zip code with priority shipping), but the contents were so well packed that there was absolutely no problem. I have already given the website address out to several people at work. I would order again.
 
  Very pleased with the fast shipping of the product. Ordered Monday, received Thursday. Thanks
 
  Love this company ! ! ! ! --
  I give praise to God that on the little tag on my linen spray was the verse from Psalms 127:2.."For HE giveth his beloved sleep." Thank you and may God bless your company.
  I love your site! I spent hours on it looking at your beautiful merchandise. (And I only scratched the surface.) I came to you primarily looking for a piggy bank, and I bought more. Your stock is the best, the largest, it is fairly priced; and I did a lot of comparison shopping. The aftercare (after placing order) is unprecedented, instant and constant. Yesterday you told me I should receive it in 2-3 days. I got it today, and I am thrilled for all the reasons! Thank you for being there! Susan
  The experience I've had with Victoria's has been amazing. They go over and beyond to help their customer find what they are looking for. They are always extremely prompt in answering inquiries, and are always so patient and kind. I will always look here first and if the cost would be more, it would be well worth it. Thank You!
  Was very satisfied with the products. The only thing wrong (which isn't worth sending back, was that the small batteries didn't work on one of the products to light up the Thomas Kincade house). No big deal. The other one worked fine. I will just buy new batteries for it.
  I was very happy with the whole transaction & will certainly keep you on my favorite list. Thanks for the excellent service. Gerre Ralphs
  Some of the items I received were incorrect or damaged. I have not attempted to contact the merchant yet so I am not able to rate their customer service at this time.
  I'm always a little skeptical about ordering on line. But my experience with Victoria's and Collectibles was a pleasure. They were very prompt in sending out my order and took immediate action to replace a damaged item. I definitely will order from them again!
  The merchandise I purchased was exactly as it was described on Old Town's website. It arrived more quickly than I expected and was packaged very well. The shipping confirmation message was well worded. The Wayne's seem to have genuine pride in their business and in delivering a quality product to a satisfied, valued customer.
  EXCELLENT PEOPLE TO DEAL WITH. I SENT THE ORDER LATE THE NIGHT OF 11/13 AND PHONED EARLY THE FOLLOWING MORNING, AND IT HAD ALREADY BEEN PACKED. I RECEIVED IT VERY QUICK AND EVERYTHING WAS IN GREAT SHAPE. GOOD PEOPLE TO DEAL WITH. HOPE TO BE ABLE TO PURCHASE AGAIN. THANKS
  The piggy bank that I ordered is wonderful....it is absolutely the perfect gift for my friend. I can't thank you enough....and the hatbox is the neatest idea. I will definitely shop w/you again.
  I was very happy with the prompt delivery of my purchase. I received it the next business day, while only using the standard mailing option.
  I was very pleased with the product and very happy with in which it came to my home. The mailing speed was GREAT! It was a gift for a friend. Thank you so much!
  I was very satisfied with my purchase. Product was shipped promptly and arrived safely.
  I had searched everywhere for specific Calico Kittens, by Enesco. Even the manufacturer could not be of assistance. I found them at Victoria's and Collectibles. To say I was ecstatic is an understatement. They were shipped as promised. I just received them today. They are in good shape. I am very pleased with the entire transaction, from search to sale to receipt. THANK YOU!!!